+44 (0)1384 885333 sales@vertexind.co.uk

Delivery & Returns

Delivery & Returns

In the event that you are not happy with your order please contact our Sales Office directly giving as much detail as possible about the item and relevant document or transaction ID. Discrepancies should be notified with 14 days.  

by telephone : 01384 885333

by fax : 01384 483663 

by email : sales@vertexind.co.uk  

If the item that has been supplied is wrong, not to standard, damaged or broken under warranty – no charge will be made for returning the item. If you receive a damaged or defective item, we will send you a replacement of the same item. 

You may return most new, unopened items sold by us within 14 days of delivery for a full refund. 

Orders may be cancelled prior to despatch without charge. Any funds paid in advance will be refunded in full.  

Returns are not permitted without a unique Returns Authorisation Number (RAN). A copy of the return authorisation must be attached securely to the box. All items returned should be in their original packing otherwise a handling charge may be applied. If you require us to collect the item – the cost of return carriage may also be charged depending on the reason, locality, costs etc. 

Delivery Options

Destination

England, Wales, Scotland (Lowlands only)

N Ireland

Eire

Scottish Highlands, Islands & IOM

Channel Isles, IoW

Standard 

24 hrs

48 hrs

48 hrs

48 hrs

48 hrs

Latest (for same day)

4.00pm

1.00pm

1.00pm

1.00pm

1.00pm

Carriage Paid

£150

£500

£500

£500

£500

Small order carriage

£12

£30

£30

£30

£35

Minimum value

£30

£30

£30

£30

£30

Delivery Options (Specials)

Destination

England, Wales, Scotland (Lowlands only)

N Ireland

Eire

Scottish Highlands, Islands & IOM

Channel Isles, IoW

24hrs next day

Standard 

*

*

*

*

Before 12.00

£20 **

*

*

*

*

Before 10.30

£30 **

*

*

*

*

Saturday

£30 **

*

*

*

*

Saturday (am)

£40 **

*

*

*

*

* We regret that next day and timed services are not available to these areas at this time

** price is for first 30kg only ‐ surcharges apply per kg over this weight

How can we help?

Whether you are looking for an off the shelf item, scheduled delivery or vendor management, Vertex specialise in reducing costs without compromising performance.

We believe consistency, loyalty and integrity are fundamental to developing long standing business relationships.

Our extensive stock and competitive pricing combine to give you exceptional service and an unrivalled experience.